What Does Off Track Mean?
Garage door rollers ride inside metal tracks. When a roller slips out, the door twists. One side sags. The door may bind, bend, or fall.
Common Causes
- A car or yard equipment bumped the door
- A broken spring or snapped cable
- A bent or loose track
- Worn or broken rollers
- A heavy storm gust
- Poor installation
What to Do Right Now
- Do not press the opener.
- Do not try to push the door back into place.
- Keep people and cars away from the door.
- Take photos if damage came from a storm or impact.
- Call (954) 555-0147.
Why You Should Not Fix It Yourself
A door off track can fall. The track holds heavy tension from the spring and cables. Forcing a roller back can pinch fingers or snap a cable. The U.S. Consumer Product Safety Commission ties tens of thousands of garage door injuries each year to doors and their parts.
Typical Off Track Repair Cost
| Job | Typical range |
|---|---|
| Realign track and reset rollers | $100 to $250 |
| Replace bent track section | $150 to $400 |
| Replace rollers (set) | $100 to $250 |
| Replace damaged panel | $200 to $600 and up |
If a spring or cable broke too, the cost rises. See cable and drum repair and spring repair.
What the Contractor Will Check
- Track alignment and bolts
- Roller condition
- Cables and drums
- The spring balance
- Panels for cracks or dents